Terms of Service

1Agreement to Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("Client," "you," or "your") and 1001305074 Ontario Inc., doing business as Futurebloom ("Futurebloom," "we," "our," or "us"), a corporation incorporated under the laws of Ontario, Canada.

By subscribing to our services, making a payment, or granting us access to your systems, you agree to be bound by these Terms. If you do not agree, do not use our services.

Where a written Scope of Services, proposal, or partner agreement between you and Futurebloom differs from these Terms, that document governs for the matters it covers. These Terms govern everything else.

2Description of Services

Futurebloom provides Answer Engine Optimization (AEO) services: work designed to make your business the answer when customers ask AI platforms — including ChatGPT, Gemini, Claude, Perplexity, and Microsoft Copilot — for recommendations. Depending on your plan, we may also provide traditional search engine optimization (SEO) for Google and Bing.

Our services are delivered by Futurebloom's team, working directly in your website, listings, and profiles. Depending on your plan and what you have given us access to, monthly services may include:

• An initial audit of your website and online presence, and a day-one baseline of what AI platforms say about your business
• Structured data (schema markup) installation and maintenance
• Written answer content published to your website or other properties you control
• Google Business Profile optimization and maintenance
• Consistency of your business information across the directories and sources AI platforms cross-check
• Google Search Console, Bing Webmaster Tools, and analytics setup and monitoring
• A monthly report on work completed and where your business appears across AI platforms

The specific deliverables for your engagement are set out in your Scope of Services or subscription confirmation. We may adjust our methods as AI platforms and search engines change, provided the core deliverables are maintained.

Website design, development, and other project work are not Futurebloom services unless expressly agreed in writing.

3Fees and Payment

3.1 Subscription

Futurebloom services are offered on a month-to-month basis with no long-term commitment. Your rate and currency are confirmed at the time of subscription. Prices are in Canadian dollars (CAD) for Canadian clients and United States dollars (USD) for clients outside Canada unless otherwise stated. Applicable taxes are added where required.

3.2 No Setup Fee

We do not charge a setup fee. Onboarding — the initial audit, baseline, and setup — is included in your subscription.

3.3 Billing and Renewal

Subscriptions are billed monthly on the anniversary of your start date and renew automatically unless cancelled before the renewal date. Payments are processed by Stripe or, by arrangement, by invoice payable by e-transfer or bank transfer. Invoices are due on receipt.

By providing a payment method or accepting an invoice, you authorize Futurebloom to charge or collect the fees for each billing period. You are responsible for keeping your payment method and billing contact current.

3.4 Late and Failed Payments

If a card payment fails, we will notify you and retry within three business days. If an invoice is unpaid 14 days after its due date, or a card payment remains unsuccessful after two attempts, we may pause service delivery until payment is received. We may terminate the engagement if payment is not received within 30 days of the original due date.

3.5 No Refunds

Fees paid to Futurebloom are non-refundable, including fees for any billing period in which services were partly used.

3.6 Work Begins on Payment

No work begins, and nothing is published, until the first payment has cleared.

4Cancellation

4.1 By You

You may cancel at any time by emailing support@futurebloom.ai. Service continues through the end of the current billing period and no further charges are made after that date. Work completed and published during the engagement remains in place and remains yours.

4.2 By Futurebloom

We may suspend or end an engagement, with notice, if you:

• Breach these Terms
• Provide false or misleading information
• Fail to provide the access or information needed to deliver the services
• Direct us to publish content that is unlawful, misleading, or in breach of rules that apply to your profession or industry
• Engage in abusive conduct toward our team

No refund is issued for a termination for cause.

5Client Responsibilities

To allow us to deliver the services, you agree to:

• Provide accurate, complete business information — name, address, phone, website, services, and service area
• Grant the access requested at onboarding, which may include adding a Futurebloom account to your website (as an administrator or editor), your Google Business Profile (as a manager), Google Search Console, Bing Webmaster Tools, and analytics
• Respond to requests for information, review, or approval within a reasonable time
• Keep your website functional and accessible during the engagement
• Tell us promptly of changes to your business, website platform, or access

Futurebloom is not responsible for delays or reduced results caused by missing access, late information, or changes made to your systems by others.

6Access to Your Systems

We access your systems only to deliver the services you have subscribed to. Access is granted by you, through accounts you control, and you may revoke it at any time; revoking access may limit what we can deliver. Credentials you share with us are stored in an access-controlled password manager and are available only to the team members working on your account.

You confirm that you have the authority to grant this access and that doing so does not breach any third party's terms.

7Deliverables and Intellectual Property

7.1 Your Content

Content we create and publish for you — answer pages, profile updates, structured data, and listings — is yours on delivery. You keep full ownership of everything published to your website and profiles.

7.2 Futurebloom's Methods, Reports, and Materials

Our methods, prompt strategies, templates, tools, report formats, and internal documentation remain Futurebloom's property. Monthly reports and audits are Futurebloom work product prepared for you; you may use them freely for your business, and Futurebloom retains the rights described in Section 11.

7.3 Licence to Us

You grant Futurebloom a limited, non-exclusive licence to access, use, and modify content on your website and profiles solely to deliver the services. This licence ends when the engagement ends.

8No Guarantee of Results

Futurebloom commits to completing the monthly deliverables in your Scope of Services. We do not guarantee any specific outcome, including:

• Appearance or placement in any AI platform's answers
• Rankings on Google, Bing, or any other search engine
• A specific number of visits, calls, inquiries, or customers
• Revenue or business growth

AI platforms and search engines change their systems without notice, competitors act, and results depend on the history and quality of your online presence. Our commitment is consistent, high-quality work on your account each month, measured and reported honestly against your baseline.

9Limitation of Liability

To the fullest extent permitted by law, Futurebloom and its officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages arising from the services, including loss of revenue, data, or business opportunity.

Futurebloom's total liability for any claim arising from these Terms or the services is limited to the fees you paid to Futurebloom in the three months before the event giving rise to the claim.

10Indemnification

You agree to indemnify and hold harmless Futurebloom and its officers, employees, and agents from claims, losses, and costs (including reasonable legal fees) arising from your breach of these Terms, your unauthorized use of the services, content or information you provide that infringes a third party's rights, or your breach of any law or professional rule that applies to you.

11Confidentiality, Work Product, and Case Studies

11.1 What Stays Confidential

Each party keeps confidential the other's non-public information shared during the engagement, including business strategy, financial information, customer data, and system credentials. This obligation survives the end of the engagement. Futurebloom never shares your credentials, customer data, or financial information with anyone outside the team working on your account.

11.2 How Futurebloom May Use Your Engagement

Unless you opt out in writing, Futurebloom may:

• Identify you as a client by business name
• Describe the results of your engagement — including AI appearances, citations, and search movement — in marketing materials, proposals, and conversations with prospective clients and partners
• Use your monthly reports and audits as sample work product to show prospective clients and partners what Futurebloom delivers
• Publish a case study about your engagement

Where reports or audits are shared as samples, we remove credentials and customer data; business performance findings about your website and online presence remain. You may opt out of any of these uses, in whole or in part, by emailing support@futurebloom.ai, and we will stop within five business days. Opting out does not affect your service.

11.3 Your Review

You may ask to review any case study or marketing reference to your business before it is published.

12Agency and White-Label Partners

Where an agency, consultancy, or other business ("Partner") engages Futurebloom to deliver services to the Partner's own clients:

• The Partner is Futurebloom's client under these Terms. The Partner is responsible for its relationship with, and obligations to, its own clients, including the fees it charges them.
• Deliverables and reports may be produced under the Partner's brand. Futurebloom does not contact the Partner's clients directly unless the Partner asks it to.
• Futurebloom treats the identity of the Partner's clients, and the Partner's pricing to them, as the Partner's confidential information. Futurebloom's involvement in the Partner's service is confidential to the Partner unless the Partner chooses to disclose it.
• The Partner is responsible for obtaining from its clients the access and approvals Futurebloom needs, and for ensuring its clients' content complies with rules that apply to them.
• Sections 8, 9, and 10 apply between Futurebloom and the Partner. The Partner is responsible for any claims by its own clients.

Specific commercial terms between Futurebloom and a Partner are set out in a separate written partner agreement.

13Regulated Professions and Industries

If your profession or industry is subject to advertising, marketing, or communication rules — including law, financial services, health care, and others — you are responsible for ensuring that everything published on your behalf complies with them. Futurebloom drafts content with those rules in mind and sends content to you for review before publication; your approval confirms that the content is compliant and accurate. Futurebloom is not liable for regulatory consequences of content you approved.

14Changes to These Terms and to Services

We may update these Terms. When we do, we will update the effective date and notify you by email at least 14 days before the changes take effect. Continued use of the services after that date is acceptance of the updated Terms.

We may change pricing with at least 30 days' notice; changes take effect at your next renewal.

15Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The parties will first try to resolve any dispute informally by contacting Futurebloom at support@futurebloom.ai. If it is not resolved within 30 days, either party may bring the dispute before the courts of Ontario, which have exclusive jurisdiction.

16General

• Entire agreement. These Terms, your Scope of Services or subscription confirmation, any partner agreement, and our Privacy Policy are the entire agreement between you and Futurebloom and replace all prior understandings.
• Severability. If any provision is unenforceable, the rest remain in effect.
• Waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. Futurebloom may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Futurebloom is not liable for failure or delay caused by events beyond its reasonable control, including outages, changes made by AI platforms, search engines, or website platforms, or natural disasters.

17Contact